What do matching pet and owner hoodie sets include?

Each matching set includes one hoodie for you and one coordinating hoodie for your pet.

Do you sell pet-only hoodies?

Yes. We offer pet-only hoodie add-ons, ideal for multi-pet households.

Are your hoodies suitable for dogs and cats?

Yes, our pet hoodies are designed to comfortably fit both dogs and cats.

Are these hoodies printed or embroidered?

All designs are printed using high-quality sublimation for vibrant color and detail.

How do I choose the right size for my pet?

Use our size guide and measure your pet’s chest and back length for the best fit.

What if my pet is between sizes?

We recommend sizing down; our sizing is generous.

Do the hoodies allow free movement?

Yes. They’re designed with a flexible fit for easy movement.

Are these suitable for puppies or kittens?

Yes, as long as measurements align with the size guide.

How long does production take?

All items are made to order. Production typically takes 3–5 business days.

How long does shipping take?

Estimated delivery times vary by location and usually range from 7–20 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location.

Will I receive tracking information?

Yes. Tracking details are sent via email once your order ships.

Will I be charged customs duties or import taxes?

International orders may be subject to customs duties, taxes, or fees imposed by your country.

Are duties and taxes included in the product price?

No. Duties and taxes are not included and are the responsibility of the customer.

Why do customs fees vary?

Customs charges depend on your country’s regulations and order value.

What happens if I refuse to pay customs fees?

If customs fees are refused, the order may be returned or abandoned, and we’re unable to issue a refund.

Can I cancel my order after placing it?

Due to our made-to-order process, cancellations are not permitted after an order is submitted.

Do you accept returns or exchanges?

Because items are made to order, we don’t accept returns or exchanges unless an item arrives damaged or incorrect.

What if my order arrives damaged or defective?

Please contact us within 48 hours of delivery with photos, and we’ll help resolve the issue.

What if I ordered the wrong size?

We recommend checking the size guide carefully, as we’re unable to exchange made-to-order items.

What materials are used in the hoodies?

Our hoodies are made from soft, cozy, jersey-like polyester fabric designed for comfort.

How should I wash the hoodies?

Machine wash cold on a gentle cycle. Air dry recommended.

Will the design fade over time?

With proper care, designs stay vibrant wash after wash.

Are the product images exact replicas?

Some images are digital mockups created for visualization purposes.

Why might my hoodie look slightly different?

Minor variations in color or design placement may occur due to the print-on-demand process and screen settings.

Care instructions are included with each product. Generally, we recommend following the label guidelines.

Still have questions?

Visit our Contact Us page or email us at hello@fluffnco.fun — we’re happy to help!