Shipping
Good Things Take a Little Time — Even When Someone's Waiting by the Door
We know how excited your pup is for their new gear. Every piece is made fresh, just for you, so tell your furry friend to hang tight — they'll be looking fresh in their new hoodie soon.
We ship worldwide. Free shipping on orders over $49.99 USD to the U.S. and Canada — because matching your best friend shouldn't cost extra. Until December 1st, it's even lower: free shipping on orders over $44.99 USD. International orders ship free over $75 USD.
Every order is made fresh, then shipped with tracking. Delivery to the U.S. and Canada, counted from the day you order:
- Cotton hoodies, cotton tees and kids hoodies: 7–18 business days (made in 1–3 days, then 6–15 days in transit)
- Christmas and all-over-print hoodies, pet hoodies, pet bandanas, nursery hoodies and kids lounge sets: 9–15 business days in total, including 3–5 days to make
Everywhere else: 15–25 business days for every product, counted from the day you order.
Ordering for Christmas? Order by November 23rd in the U.S. and Canada, or November 16th internationally, for delivery before Christmas. During the holiday rush, and when bad weather hits, carriers can add a few extra days, so earlier is always safer.
📦 Some pieces ship separately
Our pieces are made by different production partners, so one order can arrive in more than one package, each with its own tracking number:
- Christmas family set hoodies (adult + pet) are made by the same partner and usually arrive together.
- Kids hoodies always ship separately from adult and pet hoodies.
- Cotton hoodies and tees ship separately from pet hoodies.
Shipping is calculated once at checkout — no extra charge for extra packages.
Duties & taxes: included in the price you pay at checkout, wherever you are. There's nothing extra to pay when your order arrives.
Flat rate: $6 USD (U.S.) · $8 USD (Canada) · $10 USD (international). You'll see the converted amount in your currency at checkout.
Tracking your order
We'll email your tracking number as soon as your order ships, and you can follow it anytime on our Track My Order page. Track it every hour like a dog waiting at the window, or forget about it until it lands on your porch. We support both approaches.
Some pieces travel from our production partners overseas, so detailed tracking often only starts updating once your parcel reaches your country. A few quiet days early on are normal. If your tracking hasn't changed in 14 business days, email us and we'll look into it — see our Quality Guarantee for lost parcels.
Marked delivered but not there?
Carriers sometimes scan a parcel as delivered a little early. Give it up to 3 days, then check around your door, mailroom and with neighbours, and contact the carrier. Still missing? Email us within 7 days of the delivered scan with your order number. We'll look into it with the carrier and do our best to make it right.
Tips for a smooth delivery
- Include your apartment, suite or unit number
- Add a phone number at checkout so the carrier can reach you
- Double-check your address before you order — you can update it by emailing us within 6 hours of ordering
Orders sent to an incorrect or incomplete address entered at checkout aren't covered by our Quality Guarantee.