Our 30-Day Quality Guarantee

Every piece at FluffnCo is made fresh, just for you — your design, your size, your color. That's exactly why we're able to offer so many combinations instead of a handful of stock options. It also means we do things a little differently from a store with shelves of stock, so here's exactly how it works.

What we'll fix, free

If something's wrong on our end, that's on us. Tell us within 30 days of delivery and we'll send a free reprint or give you store credit — your choice. This covers:

• Items that arrive damaged or with a printing error
• Receiving a different design or size from the one you ordered

Lost or stuck parcels

Parcels sometimes go quiet while they're passing between carriers, and the updates usually catch up. If your tracking hasn't changed in 14 business days, or your order is well past its delivery window, email us with your order number. We'll look into it with the carrier, and if it's lost, we'll send a free reprint or give you store credit — your choice.

Marked delivered but not there?

Carriers sometimes scan a parcel as delivered a little early. Give it up to 3 days, then check around your door, mailroom and with neighbours, and contact the carrier. Still missing? Email us within 7 days of the delivered scan with your order number. We'll look into it with the carrier and do our best to make it right.

Ordered the wrong size?

Because every piece is made to order, we can't accept returns or exchanges for a change of mind or a size picked at checkout. Not sure which size to choose? Message us your measurements before you order and we'll help you pick the right fit.

Need to change your order?

Email us within 6 hours of ordering to change a size, design, color or address, or to cancel. After that, your order is in production and we can't change it — so this is the best time to catch a sizing mistake.

How to reach us

Email hello@fluffnco.fun with:

• Your order number and the email you ordered with
• A photo of the whole item, plus a close-up of the problem
• For a fit concern, a photo of the item laid flat with a measuring tape

We generally reply within 24 hours on business days and will walk you through next steps.

What we can't cover

• Returns or exchanges for a change of mind
• Orders sent to an incorrect or incomplete address entered at checkout
• Slight color differences between your screen and the real thing
• Shipping charges, which are non-refundable

Get it right the first time

• Double-check sizing before you order. Our Pet Size & Fit Guide uses real breed-based anchors, not just weight ranges — if you're between sizes, size up.
• Review your order before checkout — design, size, color and address.
• Questions? Just ask. Message us your pet's measurements and we'll help you pick.