We know — waiting for cute pet gear is the hardest part. Here’s how shipping works at FluffnCo 💛

United States Shipping

• $6 flat-rate shipping on orders under $75
  
• FREE shipping on orders $75+ 🎉
  

✨ Pro tip: Add an accessory to your set and unlock free shipping!

Canada Shipping

• $8 flat-rate shipping on orders under $75
  
• Reduced shipping on orders $75+ (because we love a good deal)
  

International Shipping

• $10 flat-rate shipping on orders under $75
  
• Discounted shipping on orders $75+
  

🐶 About Our Sets

Our matching sets are designed to ship together as one cozy package — even though they include multiple pieces. No surprise shipping math, just simple, fair rates 💕

🧸 Add-Ons & Accessories

Small accessories like bandanas, bows, and toys ship with your order and won’t increase shipping unexpectedly. They’re the perfect add-on (and sometimes the key to free shipping 😉).

⏱ Processing & Delivery Times

• Orders are processed within 1–3 business days
  

⏳ Estimated Delivery Times

• US & Canada: 7–14 business days after shipping
  
• International: 10–20 business days
  

Once your order ships, you’ll receive a tracking link so you can stalk your package (we get it).

💌 Questions?

If you have any shipping questions, reach out anytime — we’re pet people too and happy to help!

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Please note: Since each item is custom-made to order, it may take a few days to receive your tracking information while your order is being created and prepared for shipment.

To track your order: Simply click the tracking link in your shipping confirmation email, or visit the carrier's website and enter your tracking number.

Haven't received your tracking info? Check your spam or junk folder first. If you still can't find it or have questions about your order status, reach out to us and we'll be happy to help!

🌍 International Orders & Customs Fees

For international orders, customs duties, taxes, or import fees may be charged when your package arrives in your country. These fees are set by your local customs authority and vary based on your location and order value.

A few important things to know:

• United States orders: Duties and taxes are included in our product prices or shipping costs
  
• All other countries: Duties and taxes are not included in our product prices or shipping costs
  
• Any customs fees are the responsibility of the customer
  
• We don’t have control over these charges or when they’re applied
  
• Your local postal service or customs office will contact you if payment is required

If you’d like an estimate of potential customs fees, we recommend checking with your local customs office before placing your order. And of course, if you have questions, we’re always happy to help 💛

Because each FluffnCo piece is custom-made to order just for you and your furry friend, we're unable to accept returns or exchanges. Every item is crafted specially with your pet in mind, making it truly one-of-a-kind—but this also means we can't restock or resell personalized pieces.

We want you to love your order! If you have any questions about sizing, materials, or design before placing your order, please don't hesitate to reach out. And if there's ever a quality issue with your item, we're here to help make it right.